901 Occupational Safety Consultants (901 OSC) is a Veteran-owned American Safety & Health Institute (ASHI) Training Site that has operated since 1996. Based in Cordova, Tennessee, they provide essential certifications in CPR, AED, First Aid, and Bloodborne Pathogens to a diverse clientele, including teachers, healthcare staff, and corporate safety teams.
Despite nearly three decades of expertise, the primary challenge was streamlining a complex array of certification requirements into a "stress-free" user experience. The brand needed to communicate its vast service area—covering West Tennessee, North Mississippi, and Eastern/Central Arkansas—while highlighting its unique "We Will Come To You" mobile training model.
The discovery phase focused on identifying the specific friction points faced by childcare directors and corporate safety officers when seeking compliance training. Research revealed that many clients struggled to understand the specific credit hour allocations required by the Department of Human Services (DHS) versus OSHA standards. Additionally, there was a clear demand for more flexible learning models that could accommodate various work shifts without sacrificing the quality of hands-on instruction. By analyzing the needs of the Cordova community and the broader tri-state area, it became evident that the digital solution needed to act as both an educational resource and a streamlined booking tool.
The strategy centered on a comprehensive 12-page information architecture designed to guide users through the certification process with complete clarity. This framework prioritized a "blended learning" model, which allows personnel to complete theoretical coursework online at their own pace before meeting for a shortened, high-impact in-person skills assessment. By structuring the site around user personas—such as dedicated pathways for childcare providers seeking their 8-to-10-hour DHS credits—the design ensured that the most relevant regulatory information was always front and center.
The design evolution focused on a clean, professional hierarchy that categorized services into three primary pillars: Life-Saving Skills, Emergency Response, and Workplace Compliance. This involved breaking down complex topics like Opioid Associated Emergencies, AED usage, and Bloodborne Pathogen exposure into digestible sections. To reinforce the brand’s commitment to accessibility, the "We Will Come To You" philosophy was integrated into every page, ensuring that the call-to-action for on-site, any-shift training remained the focal point of the user experience.
The final digital platform successfully transformed 901 OSC’s decades of expertise into a modern, accessible authority in the safety training industry. By replacing manual scheduling hurdles with a clear, 12-page structured environment, the organization saw a more efficient path to certification for its clients. The project resulted in a cohesive brand narrative that balances professional compliance with a stress-free user journey, ultimately making life-saving education more attainable for the entire Mid-South region.
By prioritizing 901 OSC’s mobile "We Will Come To You" philosophy, the homepage acts as a regional concierge for safety training across Tennessee, Mississippi, and Arkansas.
This feature addresses the modern need for flexibility, allowing personnel to learn at their own pace and minimizing the disruption to their work shifts.
he solution organizes technical training—such as Opioid Emergency response and OSHA Bloodborne Pathogen standards—into digestible modules that prove 901 OSC’s deep industry knowledge
The 12-page architecture was built to scale, providing a seamless user journey from the first click to the final hands-on skills check.
To rebuild TriQuest's credibility, I developed a new visual identity centered on professionalism and trust. The system features a clean color palette, modern typography, and a consistent set of reusable components to ensure a cohesive and intuitive user experience across the entire site.
